Warranty Policy

Electres (a business unit of tecHindustan Solutions Private Limited) stands behind its products. This page provides an overview of our warranty approach. The detailed warranty terms applicable to your specific product purchase will be set out in the Warranty Certificate issued with your product, and in any Sales Agreement signed between Electres and the purchaser. In case of any inconsistency, the Warranty Certificate and Sales Agreement prevail.

How Electres warranty works

Each Electres battery energy storage product is sold with a written warranty that covers:

• Manufacturing defects in materials and workmanship
• Cell capacity retention over the warranty period, subject to defined operating conditions
• Functional performance of the integrated battery management, power conversion, and control systems supplied with the product

The warranty length, capacity guarantee, and specific terms vary by product line and are summarized below.

Product warranty summary

Electres Home

Electres Pro

Electres Grid

Warranty terms for Electres Grid (utility-scale) products are negotiated and agreed on a per-project basis as part of the Engineering, Procurement, and Construction (EPC) or supply contract.

What is covered

Subject to the detailed Warranty Certificate, Electres will (at our option) repair, replace, or refund the price of a defective product or component during the warranty period, provided:

• The product was purchased from Electres or an authorized Electres dealer or partner;
• The product has been installed by an Electres-authorized installer (or, where customer installation is permitted, in accordance with the published installation manual);
• The product has been operated within the specifications stated in the product datasheet and Warranty Certificate;
• The defect has been reported to Electres in writing within the warranty period and within a reasonable time after discovery.

What is not covered

The warranty does not cover damage, defect, or failure arising from:

• Improper installation, configuration, modification, repair, or maintenance by any person not authorized by Electres;
• Use outside the specified operating conditions (including voltage, current, temperature, altitude, humidity, or cycling beyond rated limits);
• External electrical events — including grid surges, lightning, brownouts, or voltage instability not within the product’s specified tolerance;
• Damage during transportation, storage, or handling not performed by Electres or its authorized partners;
• Physical damage, accident, misuse, abuse, vandalism, or willful damage;
• Force majeure events, including but not limited to fire (other than from a defect in the product), flood, earthquake, war, riot, terrorism, or other natural or man-made disasters;
• Cosmetic damage that does not affect functional performance;
• Routine maintenance, calibration, or consumables (where applicable);
• Use of incompatible or unauthorized accessories, batteries, inverters, or third-party components;
• Removal, alteration, or defacement of product serial numbers, labels, or markings;
• Continued use of the product after a defect has been identified, where continued use would aggravate the damage.

How to claim warranty

If you believe your Electres product has a defect covered by warranty:

1. Stop using the product if continued use could cause further damage or pose a safety risk.
2. Contact Electres warranty support:
   • Email: support@electres.com
   • Phone: +91 81465-50071
3. Provide:
   • Product model and serial number
   • Date and place of purchase
   • Installation date
   • Installer name
   • Description of the issue, with photographs or videos where applicable
   • Copy of the original invoice
4. Our warranty team will respond within the response times specified in your Service Level Agreement or Warranty Certificate, conduct remote diagnostics where possible, and arrange on-site investigation, repair, or replacement as required.

Limitations and disclaimers

To the maximum extent permitted by applicable law:

• This warranty is the sole and exclusive warranty provided by Electres in respect of the product. All other warranties, whether express, implied, statutory, or otherwise — including warranties of merchantability and fitness for a particular purpose — are excluded.
• Electres’ aggregate liability under this warranty, regardless of legal theory, shall not exceed the purchase price paid by the original purchaser for the affected product.
• Electres shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages — including loss of profit, loss of business, loss of data, loss of use, business interruption, or cost of substitute products or services — arising from any defect or non-conformity of the product.
• Nothing in this warranty excludes or limits any liability that cannot be lawfully excluded or limited under applicable Indian consumer protection law.

Transferability

This warranty is provided to the original purchaser named on the invoice. Transfer of the warranty to a subsequent owner is permitted subject to written notification to Electres within 30 days of transfer and may require an inspection and re-registration fee.

Governing law and disputes

This warranty is governed by the laws of India. Disputes arising out of or in connection with this warranty are subject to the exclusive jurisdiction of the courts at Mohali, Punjab, India, subject to any arbitration provision in the Sales Agreement.

Contact

Electres Warranty Support
support@electres.com
+91 81465-50071

Electres (a business unit of tecHindustan Solutions Private Limited) ITC 11, 3rd Floor, Sector 67, Mohali, Punjab, India, 160062